By accepting the following terms and conditions of use you agree to the processing of your personal data as per PRIVACY POLICY.

Purchases made on our site, like all distance purchases by telephone or correspondence, since they take place outside business premises, are protected by Legislative Decree 21/2014.

The Customer (i.e. those who purchase for purposes unrelated to their professional or entrepreneurial activity, or those who, at the time of purchase, do not enter a VAT number) is granted the right to withdraw from the contract. In particular, the Customer who intends to avail himself of the right of withdrawal must send the Supplier an appropriate communication within 14 days from the date of receipt of the products.
It is sufficient for us to send such a notice by e-mail info@ilborgodelbalsamico.it (The law requires that it be sent by registered letter with acknowledgement of receipt to the following address:

IL BORGO DEL BALSAMICO Società Agricola in accomandita semplice di Cristina e Silvia Crotti e C.
Via Chiesa, 27 42020 Botteghe di Albinea Reggio Emilia - Italy

This communication must contain the codes of the products that you intend to return, as well as indications on the method of reimbursement of the expenses incurred (money order, bank transfer, etc.) and any bank details.

The products subject to reconsideration must be returned by the consumer, in substantially undamaged condition, to the postal address indicated in your e-mail or to the same address used for the registered letter.

Once we have received the goods and verified their integrity, we shall, as soon as possible, credit the cost of the returned products to the customer, retaining, where necessary, the amount of the shipping costs, which shall in any case be borne by the customer.

Exclusions:

The right of withdrawal applies to natural persons acting for purposes not related to their professional activity. Purchases made by retailers and companies are therefore excluded from the right of withdrawal.